Scope of this notice
This Privacy Policy applies to information processed by Cretestates ("we", "us", "our") when you engage our services, communicate with us, or use our website at cretestates.co.tz. It does not apply to the practices of third parties we do not own or control.
Information we collect
We collect information in three broad categories:
- Information you provide — such as your name, email address, phone number, property preferences, and the contents of messages you send through our contact form.
- Information from transactions — identification documents, proof of funds, and related records required for brokerage, management, valuation, and mortgage facilitation engagements.
- Information collected automatically — basic technical data when you visit our website, including IP address, browser type, pages viewed, and timestamps.
How we use information
We use personal information to:
- Respond to enquiries and deliver the services you have requested;
- Meet regulatory and anti-money-laundering obligations under Tanzanian law;
- Administer our client relationships, invoicing, and record-keeping;
- Improve our website, communications, and service quality;
- Send you relevant service updates where you have opted in.
Sharing & disclosure
We share personal information only where necessary and with appropriate safeguards. Recipients may include:
- Banks, lenders, and insurers involved in a transaction you have authorised;
- Legal counsel, surveyors, and other professional advisors on your instruction;
- Regulators and law-enforcement bodies where required by law;
- Trusted service providers (e.g. secure hosting, email) bound by confidentiality obligations.
We do not sell personal information.
Retention
We retain personal information only for as long as necessary to provide our services and to comply with legal, accounting, or reporting obligations. Retention periods vary by service line and are reviewed periodically.
Your rights
Subject to applicable law, you may request to access, correct, or delete personal information we hold about you, and you may withdraw any consent you have given. To exercise a right, please contact us using the details below; we may need to verify your identity before responding.
Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Contact us
If you have questions about this notice or our handling of your information, please write to data@cretestates.co.tz or call +255 748 002 758.